Refund Policy

At RelaxoCalm™, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below:

Eligibility for Refunds

• Items must be returned within 30 days of receiving your order.

• The product must be unused, in its original packaging, and in the same condition as when you received it.

• Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Refundable Items

• Products that have been used, damaged, or altered in any way.

• Items purchased on clearance or as part of special promotions (unless faulty).

How to Request a Refund

1. Contact our customer support team at [email protected] to initiate the refund process.

2. Provide your order details, including your order number and a brief explanation of the reason for your return.

3. Our team will provide you with instructions on how to ship the product back to us.

Return Shipping

• Customers are responsible for covering the shipping costs for returns unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure the safe return of your item.

Refund Processing

• Once we receive and inspect the returned item, we will notify you of the status of your refund.

• If approved, your refund will be processed within 5-7 business days and automatically applied to your original method of payment.

Exchanges

If you received a damaged or defective product, please contact us immediately. We will gladly replace the item at no additional cost.

Contact Us

For any questions about our refund policy, feel free to reach out to us at [email protected]

We value your trust and satisfaction and will do our best to make your experience with RelaxoCalm™ a pleasant one.